Privacy notice

Who we are

Employee Lab Limited is part of Maurice Trapp Group (Financial Services Provider FSP107344). We are based in Hastings, Hawke's Bay, New Zealand, and help employers set up and look after group insurance and employee benefits schemes.

Questions about privacy go to the Maurice Trapp Group Privacy Officer at info@mauricetrapp.com, or to us at help@employeelab.co.nz or 0800 684 435.

What this website collects

When you fill in a form on this website we collect what you type in:

• Contact form: your name, email, phone, company, number of employees, the kind of help you want and your message. We use these to reply to your enquiry and talk with you about employee benefits for your business.
• eBook forms: your first name, company, number of staff, email and (optionally) phone. We use these to email you the eBook and to follow up about employee benefits.

Fields marked * are needed for us to reply or send the eBook; if you leave them out we cannot do that. Everything else is optional. We send you an email confirming we received your form. We do not add you to a mailing list from these forms.

Information we receive from other people

When we look after a group scheme, most of the information we hold about scheme members comes from someone other than the member. For example:

• your employer, when they set up or update the scheme (for example names, dates of birth, contact details, start and leaving dates and cover choices);
• insurers and health insurers, who send member and policy lists, premium details and claim updates;
• other advisers or administrators, when a scheme moves to us.

We use this information to set up and administer the scheme, keep cover correct, help with claims and explain your options if you leave, including continuing cover. When we collect information about you this way we take reasonable steps to let you know, usually through your employer when you join a scheme or by contacting you directly, unless the Privacy Act says we do not need to (for example, if you already know).

Who sees your information

• The Employee Lab team and Maurice Trapp Group staff who support our work.
• For scheme members: your employer (for scheme administration) and the insurers that provide your cover.
• Service providers who run our systems for us: Amazon Web Services (website hosting in Sydney, email delivery and security checks), Microsoft 365 (email), Google Analytics (website statistics), Supabase (databases) and Lightning Developments, which builds and supports our website and systems.
• Anyone else you authorise, or where the law requires it.

Some of these providers store information in Australia, the United States or other countries. We use providers that protect information to standards comparable with the New Zealand Privacy Act.

Analytics, cookies and security checks

• Google Analytics uses cookies to tell us which pages are visited and when forms are sent. It does not receive what you type into our forms.
• Website usage insights: our own analytics stores a random visitor ID in your browser and records pages viewed, clicks and how far you scroll, so we can fix confusing pages. It does not record what you type.
• Security checks: our firewall (AWS WAF) may ask you to solve a short puzzle before a form is sent and sets a security cookie to remember you passed. This blocks spam and automated attacks.

You can block or delete cookies in your browser settings. Forms need the security cookie to work.

Storage and security

Information is sent over encrypted connections, kept in access-controlled systems and retained only as long as we need it for the purposes above or to meet legal obligations. Advice records may be kept for seven years under the Financial Markets Conduct Act. If a privacy breach is likely to cause serious harm, we will tell you and the Privacy Commissioner.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Email the Privacy Officer at info@mauricetrapp.com and we will respond within 20 working days. If you are not happy with how we handled your information you can complain to the Office of the Privacy Commissioner.

Prefer to talk? Contact us or call 0800 684 435.