Claims guidance
Help employees understand the insurer’s process, gather the required information and know what happens next.
Support when cover needs to work
Claims and Scheme Administration Support
Employee Lab helps employers and employees navigate group insurance claims, membership changes and the day-to-day administration that keeps a workplace scheme useful.
One practical contact
Support for employers and employees
The insurer makes the claim decision. Employee Lab helps people understand the process, coordinate information and keep communication moving.
What we help with
Less friction around the scheme
Group insurance creates value only when employees can understand and use it, and when employers can administer it without unnecessary complexity.
Employee onboarding
Explain eligibility and cover clearly, then support new employees through the joining process.
Membership changes
Keep joins, exits and other employee changes moving so scheme records remain current.
Employer administration
Give HR and payroll teams a practical contact for day-to-day scheme questions and insurer coordination.
Claims pathway
A clear process at a difficult time
Claims vary by insurer and policy, but the support pathway should remain straightforward.
- Contact Employee Lab as early as practical
- Confirm the relevant cover and insurer process
- Gather the required forms and supporting information
- Submit the claim to the insurer
- Keep the employee informed while the insurer assesses it
For employers
Administration across the employee lifecycle
We support the scheme from onboarding through to employee changes, claims and review. That gives HR and payroll teams a consistent place to start when something changes.
Common questions
Claims and administration FAQs
No. The insurer assesses each claim under the policy terms. Employee Lab helps the employee and employer understand the process, prepare the required information and communicate with the insurer.
Yes, where Employee Lab supports the employer’s scheme. We can explain the next steps and help the employee navigate the insurer’s requirements.
Support can include employee onboarding, joins and exits, eligibility questions, scheme communication, insurer coordination and annual scheme reviews.
Contact Employee Lab early. We can identify the relevant cover and insurer process, while keeping personal claim information limited to the people who need it.
Start with one conversation
Tell us whether you need help with a current claim, an employee change or the administration of an existing scheme.